Terms of Service

1. This agreement

These Terms of Service (“Terms”) are a contract between you and Prelua, Registered office address — to be confirmed (“Prelua”, “we”, “us”), governing your use of the Prelua mobile application and the prelua.app website (the “Service”).

By creating an account, or by using the Service at all — including in anonymous mode — you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. What Prelua is — and what it is not

Prelua has not been evaluated or cleared by the U.S. Food and Drug Administration or any other regulator, and we make no claim of clinical validation. The Service is designed with reference to published behavioural-science frameworks; that is a design statement, not a claim of proven clinical outcomes for you.

3. Eligibility

• You must be at least 13 years old to use the Service.
• If you are under 18, you may use the Service only with the consent and involvement of a parent or legal guardian, and that parent or guardian agrees to these Terms on your behalf. Additional safety protections apply automatically to users under 18.
• At launch the Service is offered only to users in the United States. We may decline or terminate access from other regions.
• You must not use the Service if you are barred from doing so under applicable law or sanctions.

4. Your account

• You may use Prelua anonymously, or sign in with Apple or Google. Prelua does not issue passwords; account security therefore depends on the security of your Apple or Google account.
• Anonymous accounts are limited. Purchases, program enrolment, data export, multi-device sync and extended coach chat require a signed-in account. Anonymous accounts are also purged after 90 days of inactivity, and if you lose the device or reinstall without linking an account, that history cannot be recovered — by design, because we have no way to prove it was yours.
• One account per person. Do not share your account, and do not use another person’s.
• The information you give at onboarding — including your birth year — must be accurate. Misstating your age to bypass the teen safety tier is a breach of these Terms.

5. Subscriptions, billing and cancellation

Prelua offers a free tier and a paid subscription, monthly or yearly. The price shown to you in the app at the moment of purchase controls.

• Founding price lock. If you subscribe during a founding offer, we will not raise your renewal price for as long as your subscription remains continuously active. If you cancel and later resubscribe, the then-current price applies.
• Free trial. New subscribers may be offered a 7-day free trial. Unless you cancel at least 24 hours before the trial ends, it converts automatically into a paid subscription at the price shown. Only one trial per person.
• Auto-renewal. Subscriptions renew automatically for the same period at the same price unless you cancel at least 24 hours before the current period ends. Your account is charged for renewal within 24 hours before the period ends.
• Billing is by Apple or Google, not by us. Payment is taken by the app store you purchased through. We never receive your card details.
• Cancelling. Manage or cancel in your Apple or Google account subscription settings. Deleting the app does not cancel a subscription and does not stop billing.
• Refunds are handled under the policy of the store you purchased through. We cannot issue a refund for a purchase we did not process, though we will help you reach the right place — email [email protected].
• We may change prices for future periods. We will give you notice before a change affects a renewal, and you can cancel before it takes effect.

6. Free tier limits

The free tier includes daily check-ins, the adaptive feed and 5 coach messages per day. Anonymous users get 5 coach messages in total, so the feature can be tried before signing up. Paid subscribers get unlimited coach chat, subject to fair-use rate limits that exist to stop automated abuse — they are not intended to affect normal human use.

These limits are product decisions and may change. We will not reduce what you have already paid for during a period you have paid for.

7. Acceptable use

You agree not to:

• Use the Service to attempt to obtain medical advice, or to substitute it for professional care in a situation that needs one.
• Submit another person’s personal or health information, or impersonate anyone.
• Attempt to circumvent usage limits, the safety classifier, the age gate, or any server-side enforcement — including by automating access or using the Service through anything other than the official app.
• Reverse engineer, decompile, scrape, or extract our content or the model prompts behind the coach, or use the Service’s outputs to train a competing model.
• Probe, load-test, or interfere with the Service or its infrastructure.
• Use the Service for anything unlawful, or to harass or harm anyone.

8. Your content

Your thought entries, check-ins and chat messages are yours. You keep ownership of them. You grant us a limited, non-exclusive, worldwide, royalty-free licence to store, process and transmit that content solely in order to operate and improve the Service for you — including sending coach messages to our inference provider as described in the Privacy Policy.

We may derive aggregated, anonymised statistics from usage patterns and use them to improve the Service. Those statistics do not identify you, and — as set out in the Privacy Policy — your individual thought entries and chat messages are never included in cross-user analysis. This licence ends when you delete the content or your account, except for aggregate data that no longer identifies you and backups pending expiry.

9. AI-generated output

Coach replies, insights and summaries are generated by large language models. They can be wrong, incomplete, or inappropriate to your situation, and they do not represent the views of Prelua or of any clinician. Do not rely on them for decisions about your health, finances, relationships, safety, or legal position. You are responsible for how you act on anything the Service tells you.

The safety classifier that screens for crisis language is an automated system and may miss things or misfire. Its existence does not make Prelua a safety net, and you should not rely on it as one.

10. Our content and intellectual property

The Service, including the Prelua name and mark, its software, design, meditation and audio content, written content, and the models and rules behind the engine, is owned by Prelua or its licensors and is protected by intellectual property law. You get a personal, non-transferable, revocable licence to use the Service for your own non-commercial use, and nothing more. Content in the app is for your personal use — you may not redistribute, broadcast, or republish it.

11. Third-party services

The Service depends on third parties, including Apple, Google, our hosting provider and our AI inference provider. Your use of the Service is also subject to the app store terms you installed under. We are not responsible for third-party services we do not control, and an outage or change on their side may affect the Service.

Apple and Google are not parties to these Terms and have no obligation to provide support for the Service.

12. Suspension and termination

You can stop using the Service at any time and delete your account from within the app — see Delete your account. Deleting your account does not cancel a subscription; cancel that in your store settings.

We may suspend or terminate your access if you materially breach these Terms, if we are required to by law, or if we reasonably believe your use puts other users or the Service at risk. Where it is reasonable to do so we will tell you first and give you a chance to fix the problem. If we terminate a paid subscription other than for your breach, we will refund the unused portion of the period you have paid for.

We may also discontinue the Service. If we do, we will give reasonable advance notice, make data export available before shutdown, and refund any unused prepaid period.

13. Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the Service will be uninterrupted or error-free, that predictions, scores or recommendations will be accurate or suitable for you, that notifications will arrive at any particular time, or that any particular wellness outcome will follow from using it.

14. Limitation of liability

To the fullest extent permitted by law, Prelua and its directors, employees and suppliers will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost data, or loss of goodwill, arising out of or relating to the Service — even if we were told such damages were possible.

Our total aggregate liability for all claims relating to the Service is limited to the greater of (a) the amount you paid us in the 12 months before the event giving rise to the claim, or (b) fifty United States dollars (US$50).

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited — including liability for death or personal injury caused by negligence, for fraud, or under mandatory consumer protection law in your place of residence.

15. Indemnity

You agree to indemnify and hold harmless Prelua from claims, damages and reasonable costs arising from your breach of these Terms, your misuse of the Service, or content you submit that infringes someone else’s rights.

16. Changes to these Terms

We may update these Terms. For material changes we will give notice in the app or by email before they take effect, and the “last updated” date at the top will change. Continuing to use the Service after a change takes effect means you accept the updated Terms. If you do not accept them, stop using the Service and cancel any subscription.

17. Governing law and disputes

These Terms are governed by the laws of India, and the courts having jurisdiction over the registered office of Prelua will have exclusive jurisdiction over disputes — except that nothing in this section deprives you of the protection of the mandatory consumer-protection laws of your country or state of residence, or of the right to bring a claim in your local courts where the law gives you that right.

Before starting formal proceedings, please email [email protected]. Most problems are faster to fix that way, and we will engage in good faith.

18. Miscellaneous

• If any provision of these Terms is held unenforceable, the rest remains in force and the unenforceable part is limited to the minimum extent necessary.
• Our not enforcing a provision on one occasion is not a waiver of it.
• You may not assign these Terms. We may assign them in connection with a merger, acquisition or sale of assets, subject to the notice commitment in our Privacy Policy.
• These Terms and the Privacy Policy are the entire agreement between you and us about the Service.
• Questions: [email protected].